Using live chat is very easy all you have to do is click the live chat button on the website and a separate pop up box will open, which is where the chat will take place. The casino may also specify a timeframe in which you can expect to receive a reply. When live chat is offline, most online casinos will provide the option for you to send an offline message to the customer support team and they will then respond to you via email. In this case the casino will state the opening hours and days that you will be able to use the facility.Īlso, if the live chat facility is not 24/7, you will know when you click the live chat button, as it will usually say ‘offline’. Unfortunately, not all online casinos provide their live chat facility 24/7. Some online casinos will offer their players the use of their live chat service 24 hours a day, 7 days a week! This means it doesn’t matter what time of day or night you are playing, a real person will be available to answer your questions on live chat whenever you should need them. This is obviously a major advantage of using live chat, as it means that you will more than likely be able to get the answers to your questions straight away without the hassle of having to wait, which would be the case if you had to email customer support. You will be able to ask the casino representative any question you like in order to get an answer in real time.

Live chat is a facility you can use to be able to speak to a real live person, should you have any questions that you need to ask that are related to your gambling experience with that casino. To start off, let’s just explain exactly what live chat is.

Online casino live chat