For your security, we can’t disclose or change personal information without the account holder’s signature(s). Premium Bonds) approximate start date and amount, if you know them.ĭon't forget to sign your letter. Of investment or any other letters from us.ĭetails of your accounts or investments: type of investment (e.g. You’ll find these numbers on your Bond records, certificates Any or all of these: your NS&I number, holder’s or customer number, account number, Bond numbers, or Certificate numbers, if you know them. If you haven’t told us about a house move or a change in your marital status or name, please also include your previous name and address. Your personal details: name address date of birth. The more details you can give when you write to us, the more quickly we can deal with your request. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started.We no longer use our old Glasgow or Blackpool addresses, so please don't send anything there. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. The quickest way to get in contact is to use our virtual assistant. Visit our complaints policy page for full details of our policy and how to raise a complaint. If our customers are unhappy with any part of the service we provide, we do our best to make things right. Just click on the icon in the bottom right corner of the screen and select Damage, Health & Safety -> I want to report damage.Īt Openreach, we pride ourselves on making sure we provide excellent customer service. If you're looking to report graffiti on one of our cabinets you can do this via our web chat assistant. If your existing artwork has been graffitied or defaced and you don't want to redo your artwork, please let us know by following the 'report graffiti' steps below. Visit our Cabinet art page to find out more about our policy, request permission to paint artwork on one of our cabinets, or ask for an extension to enable artwork to remain on a cabinet for another two years. If your engineer did a great job you can thank them here

Our engineers love to hear from happy customers. You can learn more about the availability of Fibre at your home or business and have all your questions answered here Questions about Fibre Broadband availability Spotted something in our network that's damaged or unsafe? Safety is important to us here at Openreach so please report damage as soon as you can. Reporting network damage or a health & safety issue There are many things Openreach can help you with. Locating our existing network & equipment

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